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Founded on the RockFounded on the Rock

Refund & Shipping Policy

Last updated: October 2026

Digital downloads

The print-at-home version of every planner is free with an account. There’s nothing to refund — download it as often as you like.

Printed planners

Printed copies are made to order by our print partner, Lulu. They print, pack, and ship every order, so their production and shipping terms are the ones that apply to your package. Here’s the short version:

  • Production takes 3–5 business days before your planner ships — hardcovers and peak seasons can run a little longer. Shipping time is on top of that and depends on the method you picked at checkout.
  • Tracking comes in your shipping confirmation email. Lulu notes it can take up to 48 hours after that email for the package to show its first carrier scan.
  • Damaged, defective, or wrong item — Lulu replaces it free within 30 days of the shipment date. Photos of the problem speed this up a lot. Nothing needs to be mailed back.
  • Change of mind — you can cancel for a full refund yourself for about an hour after ordering, until printing starts (see Canceling an order below). Because each copy is printed just for you, print-on-demand orders can’t be returned once they’ve gone to print.
  • International orders — any customs duties or import taxes are set by your country and are the recipient’s responsibility.

Full details: Lulu’s shipping policy and Lulu’s orders & returns FAQ.

Canceling an order

There’s no need to contact us. Go to Your orders, open the order, and press Cancel order. You’ll find the same link in your order confirmation email. You’re refunded in full — printing, shipping, and tax — straight back to the card you paid with, and we’ll email you a confirmation. Depending on your bank, the refund can take 5–10 business days to show on your statement.

The button is there while our print partner is holding your order before production, which is usually about an hour after you order. Once your planner goes to print, the button disappears and the order can’t be canceled.

If something goes wrong on our end and your order can’t be printed, its status will say so and your order page will show a Refund my order button. Use it any time for a full refund — you don’t need to wait to hear from us.

Something wrong with your order?

Lulu printed and shipped your planner, so they can fix it fastest — replacements go straight to Lulu’s support form. Include your Lulu print job number, a sentence on what went wrong, and a photo if it arrived damaged. Nothing needs to be mailed back, and a replacement for a damaged or defective planner costs you nothing.

Use the right number. Lulu can only find your planner by their number, which looks like Lulu print job #1234567 — digits only. It’s in your shipping confirmation email and on your order page once your planner ships. Your order number with us (like Order #K7F3QD2A, with letters) won’t mean anything to Lulu.